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Ex-Com

Ex-Com

Take Customer Communication Beyond the Call!

Unlock the full potential of your customer interactions with Ex-Com, Liberty Networks’ Post Call Communication Services. Ex-Com ensures that your communication doesn’t end when the call does. From sending SMS and WhatsApp messages to collecting feedback and automating chat responses—Ex-Com helps you stay connected and engaged with your customers, all in one streamlined solution.

What Is Ex-Com / Post Call Communication Services?

Ex-Com or Post Call Communication Services allow businesses to continue the conversation with their customers even after the phone call ends. Whether it’s a follow-up SMS, a WhatsApp message, or feedback collection, Ex-Com ensures that every interaction remains seamless and efficient, keeping your business at the forefront of customer engagement. With Ex-Com, you can automate personalized messages, collect feedback, share smart links, and much more—all designed to enhance the customer experience and strengthen your business relationships.

How Ex-Com Works (In 4 Simple Steps)

Customer Finishes a Call

After a call ends, the customer receives an automatic SMS or WhatsApp message. This ensures continuity in communication, building trust and engagement.

Automated Follow-Up Messages

Send personalized post-call messages (SMS/WhatsApp) that can include important details, feedback requests, or next steps.

Smart Link or Call to Action

Provide a smart link in the message for customers to click—whether it’s for more information, downloading a document, or making a purchase.

Feedback & Reporting

Collect customer feedback through automated surveys and view real-time reporting on responses, ensuring that you stay informed and proactive.

Powerful Features of Ex-ComSolutions

Unified Call, SMS + WhatsApp Communication

Send follow-up communications via SMS and WhatsApp seamlessly, ensuring that your customers stay engaged.

Configurable Messages

Customize post-call messages based on the customer interaction, offering flexibility and personalization in every engagement.

Automated Chatbots

Set up chatbots to handle routine questions or guide customers to relevant information, saving time and increasing efficiency.

Smart Links

Include smart links in your messages for instant access to additional resources, documents, offers, or landing pages.

Instant Setup

No complex integrations—Ex-Com is easy to set up and configure, allowing you to get started in minutes.

Collect Feedback

Automatically request feedback after each interaction to measure customer satisfaction and improve your service.

Integrated Reporting

Get real-time reports on message delivery, click-through rates, and customer feedback, all from one centralized platform.

Seamless Integrations

Ex-Com integrates effortlessly with your existing CRM or call center software, making post-call engagement an easy and efficient process.

Why Choose Ex-Com for Your Business?

With Liberty Networks’ Ex-Com Solutions, you can maximize your post-call engagement and ensure that your customers are always in the loop. From follow-up messages to collecting feedback and automating responses, Ex-Com helps your business create stronger relationships, boost satisfaction, and drive growth.

Enhance Customer Satisfaction

Continue the conversation with personalized messages and automated follow-ups that keep your customers engaged.

Boost Efficiency

Automate repetitive tasks like sending follow-up messages or answering common questions with chatbots, freeing up your team for more important tasks.

Actionable Insights

Gain real-time feedback and insights that help you improve customer service, optimize campaigns, and make informed decisions.

Fast & Flexible Setup

With instant configuration and integration capabilities, Ex-Com fits seamlessly into your existing workflow.

Let Ex-Com by Liberty Networks help your business make lasting impressions with every customer interaction!

FAQ

Ex-Com, or Post Call Communication Service, is a solution that automates follow-up messages (via SMS or WhatsApp) after a phone call. It helps businesses maintain communication with their customers even after the call ends, providing opportunities for feedback, marketing, and engagement.

After a call ends, Ex-Com automatically sends follow-up messages to customers via SMS or WhatsApp. You can include smart links, feedback forms, or information to keep the conversation going. Ex-Com can also automate chatbots to respond to customer inquiries.

Ex-Com is ideal for businesses across multiple industries including retail, e-commerce, banking, healthcare, education, and more—any industry where customer follow-up is key.

Yes, Ex-Com allows you to configure and customize messages based on the interaction, ensuring that each message is relevant and personalized to your customers.

Ex-Com offers integrated reporting, providing you with detailed analytics on message delivery, open rates, customer feedback, and more.